{"id":149,"date":"2025-04-16T15:08:09","date_gmt":"2025-04-16T15:08:09","guid":{"rendered":"https:\/\/golden2.wpenginepowered.com\/?post_type=case_study&p=149"},"modified":"2026-06-16T02:55:55","modified_gmt":"2026-06-16T02:55:55","slug":"united-way-of-salt-lake","status":"publish","type":"case_study","link":"https:\/\/goldenvolunteer.com\/success-stories\/united-way-of-salt-lake\/","title":{"rendered":"United Way of Salt Lake"},"content":{"rendered":"\n

United Way of Salt Lake<\/a> is one of the largest\u00a0and most active chapters of The United Way, a\u00a0100+-year-old institution that facilitates\u00a0volunteering and donations among a network of\u00a0individuals, nonprofits, companies, and other\u00a0community members.<\/p>\n\n\n\n

The Challenge<\/h2>\n\n\n\n

United Way of Salt Lake, one of the largest and most dynamic chapters in the United Way network, plays a critical role in coordinating volunteers and donors across more than 21 impactful programs. But as their programs expanded and their community partnerships deepened, the cracks in their legacy volunteer management systems began to show.<\/p>\n\n\n\n

Relying on outdated volunteer modules meant tedious manual tracking, inconsistent data across systems, and limited visibility into how volunteers were contributing over time\u2014especially when it came to re-engaging them. Their team was spending countless hours trying to make sense of disconnected data in spreadsheets, rather than focusing on what mattered: building relationships with the people who power their mission.<\/p>\n\n\n\n

At the same time, United Way had recently invested in Salesforce<\/a> as their donor CRM. This introduced a new, non-negotiable requirement: any volunteer platform they adopted had to natively integrate with Salesforce and be implemented quickly\u2014without disrupting operations or losing valuable historical data.<\/p>\n\n\n\n

They needed more than a tool. They needed a partner to help them modernize their volunteer engagement strategy, align it with their development efforts, and scale for the future.<\/p>\n\n\n\n

How Golden Helped<\/h2>\n\n\n\n

Seamless Salesforce Integration<\/strong><\/h3>\n\n\n\n

Golden\u2019s native, bi-directional integration with Salesforce meant United Way could sync volunteer data in real time, achieving 100% consistency across platforms. This empowered their development team to clearly see the connection between volunteer engagement and donor potential. With this insight, they could launch targeted fundraising efforts, personalized to individuals who had already shown a commitment through service.<\/p>\n\n\n\n

Branded Experience and Mobile Convenience<\/strong><\/h3>\n\n\n\n

Golden provided a fully branded volunteer portal and communications suite, giving United Way a polished, consistent presence across all touchpoints. Volunteers could easily sign up, check in, and log hours\u2014right from their phones. Using Golden\u2019s location-based mobile app, United Way was able to automatically track volunteer attendance and service hours, eliminating the need for manual entry and cumbersome spreadsheets.<\/p>\n\n\n\n

Real-Time Impact and Time Savings<\/strong><\/h3>\n\n\n\n

With automated hour tracking and real-time dashboards, staff no longer had to spend a full day each week compiling reports. That time was reinvested in cultivating deeper relationships with their volunteers\u2014many of whom are now being engaged in new ways, including as donors.<\/p>\n\n\n\n

The Result: A Unified, Scalable Volunteer Program<\/strong><\/h3>\n\n\n\n

Thanks to Golden, United Way of Salt Lake transformed its volunteer program into a streamlined, data-informed engine for community engagement and donor growth. By breaking down the silos between volunteerism and fundraising, they\u2019ve unlocked a new level of impact\u2014backed by real-time insights and powered by a better volunteer experience.<\/p>\n","protected":false},"excerpt":{"rendered":"

Learn how United Way of Salt Lake streamlined volunteer operations and saved valuable administrative time.<\/p>\n","protected":false},"featured_media":179,"template":"","meta":{"_custom_author":""},"case_study_category":[16],"case_study_tag":[],"class_list":["post-149","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","case_study_category-united-way"],"yoast_head":"\nUnited Way of Salt Lake<\/title>\n<meta name=\"description\" content=\"Streamlining volunteer operations cut administrative busywork and handed one affiliate's staff valuable hours back.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/goldenvolunteer.com\/success-stories\/united-way-of-salt-lake\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"United Way of Salt Lake\" \/>\n<meta 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